Last updated: 11/2/2021

Double Diamond Fabrication operates http://www.ddfab.co and all other extensions of this domain. Double Diamond Fabrication is an ABN of Hex Industries LLC.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. In addition, it lays out all terms of use regarding our products. 

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Copyright and One-Time Personal Use License Agreement

All products (digital or physical) are one-time use with a personal use only license. Customers are prohibited from selling end products resulting in the use of our kits commercially without a written contractual agreement between the seller and Double Diamond Fabrication. Violation will result in litigation on the basis of patent, copyright, and all other applicable laws that user is in violation of. Intent to sell our product designs commercially without a license to do so will result in a $500 fine + legal expenses and attorney fees. Sale of any product without a commercial license will result in a $10,000 fine per unit sold plus attorney and legal fees (excludes selling original product if original intent was for personal use) . In addition, you may not copy, reproduce, modify, republish, upload, sell, post, transmit, or distribute any documents or information from this file in any form or by any means without prior written permission from Double Diamond Fabrication or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available in this file. Any unauthorized use of the materials appearing in this file may violate copyright, trademark and other applicable laws and violators will be prosecuted to the full extent of the law. Double Diamond Fabrication practices several automated and active methods of enforcement.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, and IP address.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics and Facebook pixel that collect, monitor and analyze site use.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 10/30/19 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Limitation of Liability

IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THIS SITE.

FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS AND SERVICES OFFERED THROUGH THIS SITE OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.

SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Double Diamond Fabrication assumes no liability for any reason in the malfunction, failure, or any other lack of function of the products built using our guides. It is the sole responsibility of the customer to build a structurally sound product.

Indemnification

Upon a request by us, you agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including attorneys’ fees, which may arise from your use or misuse of this Site. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Product Quality Assurance and Returns of Physical Product

Except for the machine made parts, Double Diamond Fabrication holds no responsibility for the final product quality, appearance, or functionality. This blueprint and video series is a guide only and provides no guarantee of the outcome of the final product. It is the customer’s sole responsibility to determine whether or not they are capable of completing the product to their expectation. Refunds will not be given in the event of a product not resulting in the customers expected results. Un-used machine made parts may be returned and will be refunded upon receiving the product and DDF approval of no damage or use. Return shipping cost is the customer’s responsibility. Returns request and return shipment of items must be within 30 days of purchase date to be eligible for a refund. Customer refund will have a 25% restocking fee deducted from the original payment amount. 

Order Cancellation – Flatbed Kits/Online Store

Orders may be cancelled only if the cancellation request is submitted by the customer before the product is packaged for shipment. If an order is successfully cancelled, the customer will be refunded the balance less a 10% transaction fee to their original payment method.

Order Cancellation – Fully Built Flatbeds from the Bend, OR HQ Location

Orders may be cancelled only if the order has not started the build process. If orders are cancelled before the build is started, customer will recieve a refund less a 10% transaction fee of the deposit placed. Orders that have been started cannot be cancelled. If the customer does not show up for the finished product and/or does not pay in full at the time of install, Double Diamond Fabrication may sell the customer’s bed to a third party and does not have to grant a refund of the original customer’s deposit. 

Digital Products Guarantees and Returns 

All sales of digital products are final and will not be refunded for any reason except at the sole discretion of Double Diamond Fabrication. Double Diamond Fabrication provides no guarantee of customer success building or understanding the content in the digital products, it is the customers sole responsibility to determine their ability before purchasing.

Payment

You authorize us to charge your credit card for any and all purchases of products available through, at, in or on, or provided by the Site. You agree to be personally liable for all charges incurred by you during or through the use of the Site. Our system of payment is a secure system that uses a “Secure Socket Layer” (SSL) type protocol for securing Internet exchanges, allowing your personal information to be encoded before being transmitted over the Internet. You can then make your purchases safely and in accordance with our Privacy Policy. Although we take necessary safety measures to protect your personal information and its transmission, you will understand that no company can guarantee the 100% infallibility of its data transmission system. Thus if, at any time, you wish to place an order without providing your credit card number on our order Website, you can call us at 541-678-8445.

All products remain the full property of Double Diamond Fabrication until payment has been received by us.